Healing Wings Client Information
We accept **Medical Mutual, SuperMed PPO, and all of Ohio State University's plans including Ohio State University Medical Center's Medical insurances, Optum Insurance group, and United Health insurance policies (**some 3rd party payers such as Ohio Health, **HMOs, or EAPs, we are not a provider). Please call or go to your insurance website to check to see if we are a provider. We cannot guarantee and do not have control over your insurance policy stipulations. Also, again Employer plans ofter Insurance companies will still say we provide for but we are not trained for EAP services.
**Please Note: Some HMO policies have only approved certain providers for their policies even if we are a preferred provider for the above insurance companies. Please know and check your benefits to see if we are a provider or you may have to pay the full session fee until your benefits are verified. It is your responsibility to check your benefits and pay your fees if your insurance company denies your claims plus a 10% charge if not paid within the session that claim is received. Also, you may be required to pay the session fee in total if you have a deductible that is required before your co-pay.
BENEFITS: Please ask or check with your insurance provider for your own personal benefits and limits. You are responsible to know your deductible, co-pays or any costs that are above what your insurance company may not reimburse for counseling sessions. All co-pays and deductibles are collected before each session for your insurance company.
We are Out-of-Network for all insurance companies unless they are EAPs or specialized. To keep our costs low, we do not accept all insurance companies because of the high cost of billing, personnel, and paperwork. Also, we cannot always agree to the low session fees that insurance companies have required of therapists and to support quality services.
Please see our option that can help you bill your insurance company is we are not a provider. This company will help your bill for Out of Network benefits!
Health Savings Accounts/Out of Network:
Are we out of your network? No problem! There is now “an app for that!” Better is an app that will walk you through collecting your out-of-network benefits after meeting with one of our clinicians. Simply download the app from your phone’s app store or click below! In just three easy steps, you can be reimbursed.
1. Take a photo of your bill given to you by Healing Wings Counseling.
2. Better determines eligibility and follows-up with your insurance.
3. You get reimbursed directly.
Couple/Marital Counseling: Please note - we are not specialized except for Pastoral Counseling and we do not do marital counseling.
Couples/marital counseling sometimes will be treated for individual sessions at a rate of $150 per session (or when counseling partners separately.) If the therapist assesses that a couple must have individual counseling and sessions will be done consecutively on the same day. Couples are $195 and up if treated together in a session.
If couples are counsel together and assessed as such, see the fee below.
Sessions are slightly longer at 65 minutes when couples are counseling together and at $185- up to 90 minute sessions is $265 per session. Usually, insurance carriers will not pay for marital therapy- so please be aware and check your own policy. We do not have information that may be details about your policy but will be happy to bill them if we are a provider. Also, we have limited availability for these marital counseling- and we take at our discretion only because of training and that it is usually self-pay for clients. We only specialize in Christian marital therapy due to our training for this type of therapy. Martial therapy may also depend on session availability-because of the duration of sessions we are limited for space for this type of counseling and arrangement of scheduling. Since we are a Christian practice- we do take by referrals from pastors.
Phone Calls and forms of communication fees:
Phone Calls are $1 per minute within business hours for counseling outside of the session. ( More details would be discuss with your Counselor).Additional charges will apply if after business hours. Scheduling is always free but any other communication should be saved for a session, please.
Email and Texts:
Email/ texting is not a secure form of communication but if you choose to forego that and email your counselor under the warnings of HIPAA laws, one response per client is allowed. After, that -- a charge may apply for additional responses or texts. Please see our email/text form for the limitations of these forms of communication and consent to treat policy.
Forms of Payments:
We accept cash or checks, Paypal, and most credit cards (a small service fee may apply for some situations if a payment is late or we have to key your card in because of a phone payment). Payment is collected at the beginning of each session unless otherwise stated by your therapist. An Invoice or a SuperBill is given for insurance reimbursements and/or a receipt for payment of services depending on billing circumstances. Please take advantage if you are out of the network for our billing services. Otherwise, we will bill your insurance company for you as a service but you are ultimately responsible for your charges.
Your scheduled appointment is reserved for only you and you alone. If you need to cancel your therapy appointment, please notify us at least 12-24 hours in advance, or you will be required to pay a portion of the cost of the session which is half. If cancellations are not done within 12 hours of the appointment, we will send you a bill explaining our policies and also the one you signed at intake. If you cannot agree with this policy, we will be happy to refer you. Your insurance will not pay for canceled sessions and may be notified if you cancel more than two times.
Please call to notify us of a cancellation. Texts and emails will not be checked on a regular basis and will may not be counted as within the cancellation period.
As always please call or email us with any questions you might have - we are in the business of serving people and we are happy to discuss any policy.
Legal/ Court Appearances:
Please note we do not attend court or perform legal services. If you forego this warning, a $2500 retainer will be charged in addition to fees that we will incur from our legal services plus costs of business lost. (See Attorney Fee Form).
Partnership with Churches/Organizations:
Please call for details. We have specific partnerships through church organizations to share costs with their members.
For members: please talk with your church to see if they participate in our church partnership program. We can serve you and bill your church for shared portions of counseling sessions depending on your church's policy for counseling.